Our Commitment to Getting Your Order to You
At Biotech Care LLC, we understand that reliable, timely delivery is critical to your research and operations. We partner with trusted logistics providers to ensure your products arrive securely, on time, and in optimal condition. This page outlines our standard shipping policies, options, and procedures.
Order Processing Time
- Standard Orders: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment verification and any necessary credit approval.
- Custom or Bulk Orders: Processing time for custom formulations, large bulk orders, or specialized items will be confirmed in your order acknowledgment and may require additional lead time.
- Order Verification: For first-time customers or large orders, our customer service team may contact you to verify details, which could extend the processing window slightly.
Shipping Methods & Carriers
We select the most appropriate carrier and service level based on your order’s contents, destination, and urgency.
| Carrier | Service Type | Best For | Estimated Transit (U.S.) |
|---|---|---|---|
| FedEx | Ground, 2Day, Overnight | Most standard shipments, reliable nationwide network | 1-5 business days (Ground) |
| UPS | Ground, 2nd Day Air, Next Day Air | Time-sensitive shipments, detailed tracking | 1-5 business days (Ground) |
| Specialized Logistics | Priority Freight, LTL | Large equipment, palletized shipments, bulk orders | Varies by quote |
| Regional Carriers | Local Delivery | Expedited service in key biotech hubs | 1-2 business days |
International Shipping: We ship worldwide via FedEx International, UPS Worldwide, or DHL. Shipping costs, delivery estimates, and import duties are calculated at checkout. The customer is solely responsible for all customs, duties, taxes, and import regulations of the destination country.
Shipping Costs
Shipping costs are calculated in real-time at checkout based on:
- Shipment weight and dimensions
- Destination address
- Selected service level (e.g., Ground vs. Overnight)
- Any special handling requirements (e.g., cold chain)
Free Shipping: We offer free standard ground shipping on all orders over $500 within the continental United States.
Temperature-Sensitive Shipments (Cold Chain)
For reagents, enzymes, antibodies, and other biologics requiring specific temperatures, we provide guaranteed cold chain logistics.
- Packing: Shipments are packed with industry-standard insulated containers, gel packs, or dry ice as required.
- Monitoring: Temperature data loggers are included upon request or for high-value shipments.
- Receipt Protocol: It is the customer’s responsibility to inspect the package immediately upon delivery, check the temperature monitor, and store items appropriately. Any concerns about temperature excursions must be reported to our customer service within 2 hours of delivery.
Delivery & Receiving
- Delivery Signatures: Most expedited and high-value shipments require a direct signature. You can authorize a release signature in advance through the carrier’s tracking portal.
- Receiving Inspections: Please inspect all packages for visible damage upon delivery. Note any damage on the carrier’s delivery receipt before signing.
- Failed Deliveries/Address Errors: If a shipment is returned to us due to an incorrect address provided by the customer or failed delivery attempts, reshipping fees will apply. Please ensure your shipping address is complete and accurate.
Order Tracking
Once your order ships, you will receive an automated email with your tracking number(s) and a direct link to the carrier’s tracking page. You can also log into your account on our website to view the status of all your orders.
Shipping Restrictions & Compliance
- Hazardous Materials: Some chemicals and biologics are classified as hazardous materials (HazMat). Shipping these items requires special packaging, documentation, and carrier compliance, which may incur additional fees and lead time.
- Export Controls: All international shipments are subject to U.S. export control laws. We reserve the right to deny or delay any shipment to comply with applicable regulations.
Questions About Your Shipment?
Our customer service team is here to help you track your order or resolve any delivery issues.
Contact Shipping Department:
- Email: care@biotechcarellc.com
- Phone: +1 (512) 880 3331
- Hours: 8:00 AM – 5:00 PM EST, Monday – Friday
Note: Shipping times are estimates and not guaranteed by Biotech Care LLC. Delays can occur due to carrier issues, weather, customs processing, or incorrect addressing. We will proactively communicate any known delays that affect your order.