Our Promise to You
At Biotech Care LLC, we stand behind the quality of our care products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed with your satisfaction in mind.
Returns & Refunds Overview
Eligibility for Returns
You may return your purchase for a refund or exchange under the following conditions:
- Timeframe: Within 30 days of the original purchase date.
- Condition: Products must be unused, unopened, and in their original packaging with all seals intact.
- Proof of Purchase: A valid receipt, order number, or proof of purchase is required.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Opened or used products (e.g., creams, ointments, lotions, sprays).
- Any personal care items where the hygiene seal has been broken.
- Products purchased from third-party retailers (please contact the retailer directly).
- Gift cards or downloadable digital products.
Return Process (Step-by-Step)
- Initiate Your Return: Contact our Customer Care team at care@yourcompany.com within the 30-day window. Please provide your order number and reason for return.
- Receive Instructions: We will email you a Return Authorization (RA) number and prepaid return shipping instructions (if applicable).
- Ship Your Return: Securely pack the items in their original packaging, include the RA number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service.
- Inspection & Processing: Once received, our team will inspect the return. We will notify you via email about the status of your refund.
Refunds
- Timing: Refunds are processed within 5-10 business days after we receive and approve your return.
- Method: Your refund will be credited back to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Amount: You will receive a refund for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped).
Exchanges & Defective/Damaged Items
- Exchanges for a Different Item: Please follow the standard return process for a refund and place a new order for the desired item.
- Incorrect or Damaged Shipment: If you receive the wrong product or a product that is damaged or defective, please contact us at care@yourcompany.com within 7 days of delivery. We will arrange a prepaid return label and ship the correct replacement item to you at no extra cost.
Questions & Contact
Our friendly customer service team is here to help.
Email: care@biotechcarellc.com
Phone: +1-512-8803-331
Hours: Mon-Fri, 9 AM – 5 PM EST
Policy Effective Date:2/7/2026
We reserve the right to amend this policy at any time.